Frequently asked questions

Your logo and brand assets if you have them, a sense of your target platforms (Reels, TikTok, YouTube, your website), and 20 minutes on a call so we understand your goals before anything gets produced.

Yes — send us what you have and we'll tell you honestly whether it's usable or whether a CGI/AI-avatar approach would get you a better result for less effort.

Yes. ACE is based in Las Vegas, Nevada, and works remotely with brands across the United States. Kickoff calls, reviews, and delivery all happen online, so location never slows a project down.

In many cases, yes. We can create a free custom sample using your publicly available brand assets — you authorize it through our sample consent form, and we never publish it without your separate written approval.

Monthly plans start at $299/mo (Growth), $499/mo (Professional), and $999/mo (Authority). A one-time website and brand setup package is $999, and à la carte design work is $85/hr ($68/hr for existing clients). Enterprise campaigns are custom-quoted.

Our monthly plans are ongoing subscriptions, and a website build specifically requires a 6-month initial term since we're maintaining it alongside your content. À la carte and single-project work has no contract at all.

Yes — monthly retainers can be cancelled at any time with at least 7 days' notice before the next billing cycle. We don't prorate the current month. See our Refund Policy for full details.

Because every project is custom, sales are generally final once production or AI rendering has started. Instead, we include revisions to make sure the result is right. If you cancel before any work begins, a partial refund of 50–75% may be issued.

A CGI (computer-generated imagery) ad is a commercial where the product, scene, or effects are rendered in 3D instead of filmed. It lets you show a product in any setting — splashing water, exploding ingredients, impossible camera moves — without a studio, crew, or reshoots when you launch a new SKU.

An AI avatar is a realistic digital version of a real person — usually the founder or a spokesperson — built from recorded photos, video, and voice. Once created, it can deliver new scripts on camera without another filming session, including in multiple languages.

Yes. Raw photos, video, and voice recordings are used only to create your avatar, stored in encrypted environments, never used for unauthorized content, and permanently deleted on written request or when the contract ends.

Yes. Once paid in full, you own the final rendered videos and digital assets for your marketing. You keep ownership of all original footage and photos you send us.

Most short-form edits and CGI ad concepts move through our in-house pipeline in under a week. Full website builds typically take 2–4 weeks from kickoff to launch.

Every package includes revisions, and the exact number is set in your agreement. Nothing ships until it looks right to you.

A single freelancer can edit or design, but rarely does CGI, AI avatars, video editing, and web development in-house. That means fewer handoffs, one point of contact, and a consistent brand system across everything you publish.

Yes. Raw footage, brand assets, and account access are used only for your project and are never reused, resold, or shown publicly without your explicit permission.